Text does not display in info boxes in PDF export.

[terranivey]

[Dan Breyen]

Hi @terranivey welcome to the community.  I don't have a lot of information regarding how you are exporting the data and I apologize, but I'm not following your screenshot. Does this happen for all pages, and all users?  Does the same thing happen with different browsers?

I did look at Atlassian's Jira site (jira.atlassian.com) and found a few issues with exporting to PDF.  This is the closest I could find to your issue.  

CONFCLOUD-76793 

If that's not close, you could potentially ask Support to weigh in on your issue. (support.atlassian.com/support).  I know there was a recent push of fixes for export issues, but you may have a unique situation.

Hope that helps.

[terranivey]

@Dan Breyen the bug you tagged may in fact be my problem. For clarity and perspective this is what the same section looks like within confluence:

Notice how the text does not display within the info boxes on the PDF screenshot attached previously. It might have something to do with the emojis or perhaps being inside a table... 

I've tried Chrome and Edge browser export. I've tried exporting using print function within the browser. I've tried word export (while text was visible the boxes obviously are not clear. It is happening for all page exports, noticed it for the first time a few days ago, thought it was the page.

[Greg Palasis]

Exactly the same issue here as well. It has nothing to do with the panels being inside a table or not, it happens regardless where these panels appear on the page. Happens for all users and also applies for all Confluence pages. This is a recent issue that has been introduced unfortunately. Should be easy to replicate and hopefully a fix is not too far away?

[kevin.kessler]

Yeah, this is a big regression. We have dozens of engineering papers that we regularly send out to customers as PDFs and the note/warning/info boxes are now missing from every single one. Our PDF stylesheet uses the @page tags so there should not have been any change, yet here we are!

Has a bug been filed for this issue? This is a big deal for us.

[Wouter Wesselink]

Same issue here too! Very frustrating. 

[Greg Palasis]

discovered if you remove the emoji from the panel then all is OK with respect to the export to PDF - the text inside the panel will now export successfully. Still annoying this needs to be done as a workaround for this. Yes a prompt fix for this would be nice - shouldn't be too hard to fix seeing as the issue was reported back in Nov 23 and it was working previously.

[terranivey]

The only resolution for me was to remove the Emoji from the info box that was selected within the info box choices.

Do not use emojis (warning, info, etc) from the selection option within the box itself (see below). 

Example:

Instead, delete the Emoji populated, then go to the top and add an Emoji (Warning, Info, Error, Success, etc.) and place it in-line with text (see example below). 

The image looks a bit different but is the same effect regardless.

Also, I was able to get approved for Scroll exporter which helped with many of the table issues I was having. Hopefully y'all resized all your images down to 200w in the 3-column table or exports are nearly impossible otherwise... I spent hours resizing images to make the exports feasible...

[kevin.kessler]

Confluence Support opened a bug to track this regression: CONFCLOUD-77739

If you are affected, please add yourself to the Affected Customers list by clicking the link on the page.