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System Error

David Peter
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May 13, 2020

Hi  Just started to get this system error. 

System Error

A system error has occurred — our apologies!

For immediate troubleshooting, consult our knowledge base for a solution.

If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on Atlassian's support system with the following information:

  1. a description of your problem and what you were doing at the time it occurred
  2. a copy of the error and system information found below
  3. a copy of the application logs (if possible).

Your Confluence administrator can use the support request form to create a support ticket which will include this information.

We will respond as promptly as possible.
Thank you!

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The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set

Cause

java.lang.NullPointerException
    at com.atlassian.confluence.setup.actions.SetupPathsAction.execute(SetupPathsAction.java:41)

-----------------------

 

I have rebooted the server (Linux) and the same error appears. The only links that work on this page are the external links. All internal links generate the same page

 

Thanks

1 answer

0 votes
Nic Brough -Adaptavist-
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May 13, 2020

This almost always means there's something structural wrong. 

I would read the log for anything that jumps out as a potential cause (but they are wordy and hard to read, so if you don't spot the cause straight away, don't worry, you have a lot of company - I still miss 75% of the underlying errors on the first pass after 15 years of reading the damn things)

After a quick look at the main logs ( <confluence-home>/logs/atlassian-confluence.log and <confluence-installation>/log/catalina.out ), then work your way through the more friendly https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html

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