Subscription being deactivated due to inactivity

[Iulia Casina Tarlea]

Hello Atlassian Team,

My Atlassian Cloud site (Free plan) at:
https://casinatarlea.atlassian.net

was deactivated due to inactivity. I received deactivation emails on
9 Jan 2026 for Confluence.

I am now unable to access the site and would like to ask:
1) Is there any possibility of recovering or restoring the data?
2) Is there any possibility of recovering my account? Even if I have to pay? I am willing to pay to restore that data.

The content is related to my projects and past projects, research and others. Any confirmation would be greatly appreciated.

Thank you very much!

[Nikola Perisic · Accepted solution]

Hi @Iulia Casina Tarlea 

All free Atlassian sites get deactivated after 120+ days of inactivity. Atlassian can restore this instance to you, without any charges. I've submitted a request and you should hear from Atlassian support engineer in the next 2-3 business days.

[Iulia Casina Tarlea]

Thank you very much!
I appreciate this help a lot! 

[Nikola Perisic]

Kindly accept my answer so the other people with same problem can refer to it. Thanks!

[Vishalakshi Narayana Swamy]

Hi @Iulia Casina Tarlea

Welcome to Atlassian community!!!

I would suggest you to raise a support request with our billing team here: https://www.atlassian.com/company/contact/purchasing-licensing#/.

They will be able to assist you with the site restore details and assist you further with the same.

Best Regards,

Vishalakshi Narayanaswamy

[Iulia Casina Tarlea]

So is there an option in such cases?
I filled in the form but also, I received an email saying it cannot be done (to restore my data), so no helpful answer. I cannot be the only one in this sitation. Thanks!