Stack Track when loading Confluence

[License Administrator]

I am getting the following trying to load the Confluence page AFTER uninstalling, dropping the database and reinstalling the software.

HTTP Status 500 – Internal Server Error

---

Type Exception Report

Message An exception occurred processing [errors.jsp] at line [13]

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

org.apache.jasper.JasperException: An exception occurred processing [errors.jsp] at line [13]

10:     <link rel="shortcut icon" href="johnson/fav-confluence.ico">
11:     <%
12:         JohnsonPageI18NProvider johnsonPageI18NProvider = (JohnsonPageI18NProvider) BootstrapUtils.getBootstrapContext().getBean("johnsonPageI18NProvider");
13:         String translations = johnsonPageI18NProvider.getTranslations().serialize();
14:     %>
15:     <script>
16:         window.i18n = <%=translations%>;

[License Administrator]

Thanks for getting back to me...

Currently we are using Confluence 6.11.1 x64.  I uninstalled, removed the Confluence directory, dropped the database, recreated the database and did the reinstall.  Ever since, I get the same stack trace instead of a setup procedure that I previously saw.

Thanks

Stephen

[Shannon S]

Thank you for confirming, Stephen. I also inquired about your database version, but I don't see that in your response. Can you please confirm? 

To proceed, please restart setup from this documentation, and then re-run the setup? 

Regards,

Shannon

[อนาว_นท_ เพ_ชรวาร_]

I'm have the same issue .MY ERROR LOG 

[Shannon S]

Hi there,

You can confirm you also removed the Confluence home directory (if this is a fresh install?)

What version of Confluence are you installing? What database type and version are you using? 

Lastly, can you show us what errors you're seeing in the atlassian-jira.log when you try to load Confluence? 

Thank you

Regards,

Shannon