Spacecraft bug - "Failed to update your content. Please check browser logs."

[Martino]

Hello there,
I am currently working on a Confluence space where I finished uploading all the contents, and I set up the layout through the Spacecraft app within Confluence. But when it's time to save and update the layout structure with all the changes I applied it doesn't work. It pops up an error message saying: "Failed to update your content. Please check browser logs."

Here's a screenshot of the error:




I tried to log out and log in to Confluence, I also tried to delete the browser navigation data but none of that worked. Unfortunately, I can't find a solution, I searched both online and here in the community, but I can't find any fix, not even a single topic about it.
I'm working on Google Chrome.

Could someone please help?
Thank you in advance
Martino

[Nikola Perisic]

Hello @Martino ,

Welcome to the community!

Can you check the developer console in Chrome for the errors that are being shown (three dots -> More tools -> Developer tools -> Console) to you? In particular, we would need status codes (either 400 or 500).

Also, I have installed the app on my testing site and it is not working well, since it keeps crashing my Confluence.This is happening when I want to style my page.

Take a look at the console, if you still experience the same issues, uninstall the app and the install it again.In case the issue persists, contact their vendor's support. 

BR,

Nikola

[Martino]

Hello @Nikola Perisic ,
Thank you!

Ok, so you're having issues too!
I checked the developer console, as you suggested, and the error status codes are all 401, 404, and 409.

Here's a couple of screenshots of the errors from the search console:




I understand your advice to uninstall the app and then install it again, but the problem with that is that I already published a webpage through Spacecraft, so I don't know if I can uninstall it without losing that webpage or anything that's on it.
What would you say about that?

Anyway, thank you so much for replying and helping me :)

Best regards,
Martino

[Nikola Perisic]

Hey @Martino ,

So what I see from the status codes is that there are some conflicts with communicating with the app itself. Also, I've also looked around and found their documentation page: https://spacecraft.wikipage.io/ - they also have a service desk where you can report any issues. 

I would raise a ticket for them and ask about the issue that you are having.

P.S If this helped you can, you mark this as an accepted answer? :)

BR,

Nikola