Space page slow to load for certain group

[Hugo Poirier]

Hi,

Since we migrated to Confluence 7.13.0 we have some space page that are very slow to load (more than 30 seconds).

What is interesting is that occur only when a user is in a specific group. 

Ex: if my user is in group A, the space Project will be very slow to load.

If I remove my user of group A, the space Project will load instantly.

The group A is not even in the permission of the Space project.

Any idea of what can cause this kind of issue ? 

Thanks,

[Nic Brough -Adaptavist-]

Is this for certain pages within the space, or is it all pages?

Does it occur for the space tools/config as well as pages?   (It can be useful to know if the non-content screens are slow as well as content pages)

Is group A spectacularly large (whilst not being the "can log into confluence" group)?

[Hugo Poirier]

Thanks for the reply.

I did some tests and it does not occur when I browse the tools/config of the space Project, only when I load the page.

Once the space is loaded, the navigation is fine though.

There is only 15 peoples in the group.

[Nic Brough -Adaptavist-]

Ok, fast admin but slow page suggests something to do with permissions on spaces or slow content on the page.  

I would want to check that the permissions on the page are not complex (basically, have a quick look at how your group is getting access to the page by checking what the space permissions say for how you let them in, then check if there are page restrictions)

Then I'd be looking at the theme and content.  So, is it just one page, or a specific set of pages, or is it all of them within the space, irrespective of location and content?  And do you have a theme app of any type applied to this space?