Space Admin is no longer with company. How may we regain page access?

[Flacks_ Alison _CMS_CTR_]

The sole admin is no longer with the company and we are unable to change permissions so others on the team may access, view, and edit the pages. Please advise how we may regain access. Thank you!

[Trudy Claspill]

Hello @Flacks_ Alison _CMS_CTR_ 

Welcome to the Atlassian community.

A Space exists within a Confluence instance. A Confluence instance can have multiple Spaces in it.

Each Space can have users with administrator permissions for that Space. Those administrators can manage user access to the Space, for users that have been granted access to the Confluence instance.

Confluence itself can have higher level administrators that can administer all Spaces and application setting for Confluence.

You did not indicate if you are using Confluence Data Center or Confluence Cloud. If you are using Confluence Cloud then the Confluence instance exists within a Site. The Site can have administrators also. And the Site exists within an Atlassian Cloud Organization which has Organization Administrators.

An Organization Admin can grant users access to Confluence and make them Site Administrators and Confluence Administrators. A Confluence Administrator can grant a person Administrator permissions for a Space.

With that information are you trying to say that the person that left was just the administrator for a Space within Confluence? Or are you saying that the person that left was the only person with Organization Admin, or Site Admin, or Confluence Admin permissions?

[Flacks_ Alison _CMS_CTR_]

He was the sole administrator for a space within Confluence. One person at the company has view/edit access, but is unable to grant himself or others access rights. Otherwise, the page is restricted and no one else can see it.

[Arkadiusz Wroblewski]

Well then that must go to the support 

[Trudy Claspill]

@Flacks_ Alison _CMS_CTR_

You have not clarified if you are using Confluence Cloud or Confluence Data Center.

If you click on the Help button near you avatar and select About, what do you see? Do you see a version number like 9.12.3 or one like 1000.0.0-dfb55ab03805? If you see the first, that is Confluence Data Center. If you see the second then you are on Confluence Cloud. 

In either case the next thing to find out is if anybody has Confluence Administrator access. Is there anybody who has a gear icon in the upper right corner that enables them to access Confluence Administration Settings? Such a person would be a Confluence Administrator and would have access to manage permissions for a Space, at least for people who already have access to the Confluence Application.

If you are using Confluence Cloud, then there is another level of Admin access above that - Organization Admin. And Organization Admin can administer Confluence also, and should be able to get to the admin settings through the same gear icon.

Have you contacted the technical support team within your company to find out if they have somebody or know of somebody within your company that has the necessary administrator access?

[Jack Brickey]

Hi @Flacks_ Alison _CMS_CTR_ , have you attempted to open a ticket with Atlassian Support?

[Flacks_ Alison _CMS_CTR_]

Yes, that is currently pending.

[Arkadiusz Wroblewski]

Hello @Flacks_ Alison _CMS_CTR_ 

To keep it short: if you no longer have a power user in place, this will need to go through Atlassian Support.

By the way, are you really completely locked out of Atlassian Administration? Have you tried having your admin recreate that email address as an alias and then using it again for Administration access?

[Flacks_ Alison _CMS_CTR_]

How do you recreate an email address as an alias?