Something went wrong

[Saksit Tipsing]

My whiteboard is not working. Error code: d7e1b837a52547ab817d562f4625bcd5

[G subramanyam]

Hi @Saksit Tipsing welcome to Atlassian Community.

Please be informed, a non-specific error code d7e1b837a52547ab817d562f4625bcd5 when your Confluence Whiteboard fails to load usually points to a browser compatibility issue or a network restriction that prevents the Whiteboards application from rendering.

Action steps:

• Check hardware acceleration.
• Verify browser support.
• Clear Cache & Cookies.
• Try Incognito/Private Mode and disable extensions
• Check Firewall/DNS

For accurate and detailed steps, check this official documentation link-Browser support and settings for whiteboards