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Screen freezed in edit mode

Cloudgen Wong
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September 27, 2021

1. Login to the confluence system,
2. Click Create new page,
3. The page show properly but the loading never stop.
4. Click the inspection shows the following error:
"The connection to wss://wikidocs.services.atlassian.com/activationid-services/9eb65e24-ad60-4d1f-b6cd-66ea99fc2d74/synchrony/v1/bayeux-sync1 was interrupted while the page was loading."
5. Inspecting the network of connection to bayeux-synbc1 shows the following header:
"X-Xss-Protection: 1; mode=block"

The screen is freezed then and we cannot do anything

2 answers

0 votes
Kishan Sharma
Community Champion
September 27, 2021

Welcome to Atlassian Community @Cloudgen Wong 

There's currently an active incident where users are unable to create and edit confluence pages that is impacting all the Confluence cloud customers. Atlassian will provide more details within the next hour.

Kishan Sharma
Community Champion
September 27, 2021

The issue has been resolved now by Atlassian and the service is operating normally.

0 votes
Sagar Mahajan
Community Champion
September 27, 2021

Hi @Cloudgen Wong There is an active incident from Atlassian for this, please follow the below link for further updates.

https://confluence.status.atlassian.com/

Capture 2021-09-27 at 14.43.59.png

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