SSO Lockout – Admin Locked Out of Atlassian Site

[IT Support]

Our Admin account currently locked out of our Atlassian Cloud site after enforcing SAML SSO via Atlassian Access. Unfortunately, It is the only admin account, and I did not create a non-SSO recovery account.

As a result, I am completely unable to access the admin console to manage or revert the authentication policy.

I cannot log in with my Admin account, so I cannot create a ticket for technical support (only admin account can create technical ticket)

Please help me to fix the issue

Regards,

 Huy

[G subramanyam]

Hi @IT Support welcome to the Atlassian Community.

Yours is a critical situation, and I understand how stressful it must be to be locked out of your Atlassian Cloud site, especially as the sole admin without a recovery account. This scenario highlights why Atlassian strongly recommends having multiple organization admins and at least one non-SSO recovery account.

Good news, Atlassian Support can and will help you regain access, even if you can't log in to their support portal.

Immediate step:

Please navigate to this Atlassian support page , Fill as much detail as possible with a clear description of the problem: "Sole Organization Admin locked out due to SAML SSO enforcement, no non-SSO recovery account created". Emphasize that you are completely locked out and business operations are impacted. And submit the ticket.

Refer this page for SAML SSO details

[Shannon S]

Hi @IT Support 

Thanks for reaching out to us. Glad to see you raised a ticket for this issue with our support team. We'll continue to help you from there!

Take care,

Shannon S | Atlassian Cloud Support