Retract Cancellation Request

[Alex Turkovic]

We hastily submitted a cancellation but quickly determined we wanted to keep Confluence. I am finding no way to resolve this without submitting a support ticket which I have done but have no resolution to yet and we are set to lose our data tomorrow. I feel that I have scoured all of the account management options but am not seeing any other way to accomplish this.

Has anyone gone through this before and/or know how to?

[Angélica Luz]

Hello @Alex Turkovic,

Welcome to the Atlassian Community!

I saw that our customer advocates already replied to the tickets and they reactivated your site.

If there is anything else we can do to help, please let us know.

​​Kind regards,
Angélica