Restore access to Confluence

[Oleg Mastriukov]

It seems to be an admin in my Confluence space, as I see these settings: 

But when I go to https://admin.atlassian.com/s/{{project-name}}, it says You need permission.

How can I restore access to the space if I'm on a free plan? How can I find which user has more elevated permissions?

[Jessica]

Hi @Oleg Mastriukov

Unfortunately, as Marc mentioned, we are unable to share some things in this forum, specially if this is sensitive information and if it needs validation as well.

That said, could you try the following steps to open a support ticket with our billing and licensing for the next steps?

Please open an incognito window and try the following steps, that should open a ticket directly with our billing team. Please mention that you are looking for information for your admins and please specify the site you need this information, so they can validate if they can share this information with you:

1. Visit our support page: https://www.atlassian.com/company/contact
2. Select “Pricing, billing and licensing.”
3. Continue without logging in.
4. Enter your email.
5. In “How can we help you,” select “Other.”
6. Skip the URL fields if they don’t apply.
7. Describe your issue in “Your Question.”

If you are unable to open a request with them, please let us know.

Regards,
Jessica

[Maya Lindholm]

Hi Oleg,

One thing that can be confusing here is that Confluence space admin and Atlassian site/org admin are different layers.

If you can open the space settings, that usually means you have admin rights for that Confluence space. But `admin.atlassian.com` is controlled by Atlassian administration permissions, so it needs an organization admin or site admin role. Being a space admin does not automatically give access there.

I would check this in order:

1. In Confluence, open Space settings and confirm whether you can manage permissions for that space.

2. Check whether any known teammate can open `admin.atlassian.com` and see the site.

3. If someone can access Atlassian administration, ask them to check Directory / Users and Product access for Confluence.

4. If nobody knows who the org admin is, look for the person who originally created the Atlassian site or manages billing/product access.

On a Free plan, the admin roles still exist; the main limitation is that you may not have all support/admin recovery options available from inside the product. If you are only a space admin, you probably cannot restore site-admin access yourself from the space settings.

[Oleg Mastriukov]

Hey Maya, thanks for your elaborate reply. Indeed, I'm the space admin, but not a site admin. Is there a way to find who exactly a site admin is?

[Marc -Devoteam-]

Hi @Oleg Mastriukov 

As I mentioned, if this instance is from a company, reach out to the IT department, they should no who manages the app in the organization.

[Oleg Mastriukov]

Hey Marc, unfortunately, they don't know either, so I'm trying to identify the admin myself

[Viswanathan Ramachandran]

hi @Oleg Mastriukov 

just confirming, you had access before and now lost?

• Did you try incognito window? safe browsing or different browser? 
• Have you tried clearing browser, cache and cookies?

Did you do any import from different space where the permissions are restricted? Are you still organisation admin ?

[Marc -Devoteam-]

Hi @Oleg Mastriukov 

So you are admin on Confluence but not on the Cloud instance in total.

Reach out to your org admin, or I you don't know this person or persons, reach out to the IT department of the company the instance belongs to.

Here on the portal we can't grant access to instances. This is a public community forum for users of Atlassian product to help each other, but we can't access instances or grant access to instances.

Not even official Atlassian Support will honour such a request.

[Marc -Devoteam-]

HI @Oleg Mastriukov 

I flagged this post for Atlassian Support.

They will try to reach out to you via this post in 2 business days.