Request to reactivate Confluence site, ntobana.atlassian.net

[MHB]

Hello Atlassian Support Team,

I received a notification that my Confluence app on ntobana.atlassian.net is being deactivated due to inactivity.

I would like to continue using this site and request your assistance to reactivate the Confluence subscription because it stores many datas that I need.
I no longer see the space name via the Atlassian Admin portal.

Site details:

• Site URL: ntobana.atlassian.net

• Product: Confluence Cloud

Thank you.

Best regards.

[Marc -Devoteam- · Accepted solution]

Hi @MHB 

I have requested assistance from Atlassian on this post.

They will try to reach out to you via this post within 2 work days.

The options described by @MHB are correct, but only if you can still access you admin section and are an admin.

[Rilwan Ahmed · Accepted solution]

Hi @MHB ,

To reactivate a subscription:

1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

2. On the Subscriptions page, select the Inactive tab.

3. Find the subscription you’re looking for and select Reactivate.

4. Review your subscription details and select Continue.

5. Review your billing details. If they weren’t added before, you can add them now. If you select or add a new payment method, all subscriptions billed together in the same billing profile will be moved over to the new payment method.

6. Select Confirm.

More details in https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

[Shalini Pradhan]

Hello @MHB 

Good day! Welcome to Atlassian Community :)

We further checked in the backend and can see the site is reactivated now. The instance was cancelled due to inactivity yesterday but it's currently active.

[Kyle Simmons]

Hello  @Shalini Pradhan 

I've been going in circles for two months now trying to understand how to reactivate my Confluence subscription. I go to the link above and it gives me instructions to fill out the form, at which point the AI responds by suggesting I go back to the link above. I've searched for multiple ways to get support and the only way I can find to reach out to someone who might help is to piggy-back on another request.

I need assistance recovering my Confluence account. I received a notification last Fall that my Confluence app was being deactivated, but I specifically remember resolving that issue in preparation for setting it back up as a paid acount this Spring.

I would like to switch back to a paid account and continue using this site, as I have 9 years of data on that service from when I was paying for it up until the COVID layoffs. I respectfully request your assistance to reactivate the Confluence subscription with the recovered data.

Site details:
Site URL: simmons.atlassian.net
Product: Confluence Cloud

Thank you.

Best regards,
Kyle Simmons

[Rilwan Ahmed]

Hi @Kyle Simmons ,

Open a new thread instead of adding a comment here. We can request Atlassian support there.