Request to Reactivate Confluence Site, richconnect.atlassian.net, to Prevent Data Loss

[Siva Nagaraju Gamidi]

Hi Atlassian Support Team,

I received a notification that our Confluence app on richconnect.atlassian.net is being deactivated due to inactivity.

I would like to continue using this site and request your immediate assistance to reactivate the Confluence subscription and prevent any data loss.
I can still see the space name via the Atlassian Admin portal and can see the existing spaces, so I believe the data is still intact.

Site details:

• Site URL: https://richconnect.atlassian.net

• Product: Confluence Cloud

[Kristian Walker _Adaptavist_ · Accepted solution]

Hi Siva,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for yourself.

You may also want to raise a support request in the service desk at: https://support.atlassian.com/contact/#/

Regards,

Kristian

[Shalini Pradhan · Accepted solution]

Hello @Siva Nagaraju Gamidi ,

Good day! Welcome to Atlassian Community :)

I have reached out to the internal team to get more details on this site and will keep you updated.

[Siva Nagaraju Gamidi]

Hi @Shalini Pradhan 

Could you provide any update on this, i want my information back, it's very essential.

[Siva Nagaraju Gamidi]

Hi @Shalini Pradhan  

Any update on this, please?

[Shalini Pradhan]

Hi @Siva Nagaraju Gamidi ,

I checked with our internal team and would like to inform you that the subscription was cancelled on 12 Jan 2026 due to inactivity. Please note that we retain data for 14 days after cancellation. After this retention period, all app data is permanently deleted and cannot be recovered.