Reactiveate acces Confluence ExtremeRoad

[Михаил]

Please reactivate my subscription on Confluenc, I have not used the space for 2 months because the project was frozen due to the defense of my dissertation.
https://extremeroad.atlassian.net/wiki/home?xpis=eyJicmlkZ2UiOiJnbG9iYWxTaG9ydGN1dHMiLCJpZCI6IjE3NjY

[Jessica]

Hi @Михаил 

We're sorry to hear your Confluence subscription is deactivated.

We can see it was deactivated recently, and some emails were sent to your email box about the inactivity and then the deactivation.

When a product/site is deactivated, all data is deleted along with the product for good.

I have checked internally, and although it is not supported, there is no options to restore your data, even on a best effort for a one-time exception. So in case your request was related to reactivate your Confluence along with the data within it, I'm afraid it might be not possible.

In case you are looking to reactivate your Confluence Cloud Free subscription, even with that in mind that your data might not be recovered anymore, you can raise a request directly with our licensing team here to add your Confluence product to your site: at https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ 

If the link above doesn't work, please let us know.

Regards,
Jessica

[Marc -Devoteam-]

Hi @Михаил 

I requested assistance for you from Atlassian Support, this can take up to 2 working days.

I hope the deactivation has not been over 60 days as then the information can be already permanently deleted/

This is in relation to a free instance.

[Mohamed Benziane]

Hi,

You will need to contact Atlassian support here : https://support.atlassian.com/contact/#/