Reactivate our Confluence account?

[Harmen W]

Our Free Confluence account was deactivated in April this year.  Its URL is tm-ac-atlassian.net.  We let inactivity slide because we had no secretary who would have been responsible for the club's documents.  Now I am secretary in charge of this.  My question is this:  could you/ can you please reactivate our account?  Or has all info gone forever?

Thanks for any info, good or bad.

[Barbara Szczesniak]

@Harmen W Welcome to the Atlassian Community.

According to this page, https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/:

Data retention period

The length of your app’s data retention period will depend on the plan and billing system. At the end of this data retention period, your app’s data will be permanently deleted and cannot be recovered. If you want immediate deletion of your data, you can submit a request.

Plan	Data retention period
Trials	15 days
Free, Standard, Premium or Enterprise plan	60 days

Since your account was deactivated in April, I would think that any content has been deleted and cannot be recovered.

[Marc - Devoteam]

Hi @Harmen W 

To add to @Barbara Szczesniak information

At the end of this data retention period, your product’s data will be permanently deleted and cannot be recovered.

Atlassian won't delete any of your data stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.