Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Reactivate account is missing from the ... menu

Jamie Wolman
Contributor
January 29, 2026

Reactivate account is missing from the ... menu. I can deactivate accounts, but I cannot reactivate accounts because the menu option is missing when I click on the ... at the end of the record/line for that managed account. Am I missing permissions to this? I used to be able to do this in the past. Not working now.

1 answer

1 accepted

3 votes
Answer accepted
Shawn Doyle - ReleaseTEAM
Community Champion
January 29, 2026

Hi @Jamie Wolman 

 

They moved your cheese.  It's no longer under the ... menu.  

It's now over in the admin.atlassian.com and look for “Deactivate a managed account,” and it has a “Reactivate an account” section.

 

 

 

Jamie Wolman
Contributor
January 30, 2026

I also found that if you click on the person I want to deactivate and then click view full profile it's there. Why would they remove Deactivate 2-3 clicks away but moved what used to take 2-3 clicks to get to (Delete Account) to the ... menu? 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events