Image Attachments Icon Missing from the Edit Page Menu - Also Page Images are Continuously Loading

[Panagiotis Papanastasiou]

Hello everyone,

I am having an issue where I cannot upload an image to a confluence page in our public KB Documentation (Cloud).
Once I try to edit an existing page with existing images, all the existing images are depicted in white-ish and under a constant loading loop. Moreover, I cannot see anymore the Attachments Button on the Edit menu of the page. Also, the option "Image, video, or file" does nothing when clicked.  What is going on? I have tried two other web browsers since I am mostly using Chrome, but nothing changed. I have also tried the Incognito mode of each web browser to no avail. All my other colleagues with the same access rights as mine have no issue. Please help!

[Barbara Szczesniak · Accepted solution]

@Panagiotis Papanastasiou Welcome to the Atlassian Community!

Your experience may be related to this other question posted today: https://community.atlassian.com/t5/Confluence-questions/Not-able-to-add-files-and-images-anymore/qaq-p/2750114 

You should contact Atlassian support to report the issue: https://support.atlassian.com/contact/ 

[Panagiotis Papanastasiou]

Hello Barbara!
Thank you for your kind reply. I have raised a support ticket since I cannot work right now.