Publishing from RoboHelp to Confluence

[George Oakes]

Trying to publish from content platform (RoboHelp) to Confluence. Preface by saying that I am NOT a confluence wizard - but have temporary admin privileges for troubleshooting purposes.

In RoboHelp, I select Oauth for publication (other option is to provide Site URL, User ID, API key, but I was told not to do that).

After doing that, I can successfully login to Confluence (UID/PWD/Security Key MFA) and accept, but immediately get a permissions error:

So - troubleshooting - I attempted to add a private Oauth 2.0 app:

• Assigned permissions requested by RoboHelp (as near as possible - wasn't 1-1 match with permissions in Robhelp window)
• Added Callback URLs. Not exactly sure what these are, but put in company URLs (assuming it was the domain the publish was being called from), along with the company Atlassian URL and a specific link to a space to publish to ...
• Did not do anything else.

AND it still doesn't work. What do I have to do to make it happen?

Thanks.

[Shalini Pradhan]

Hello @George Oakes ,

Good day! Welcome to Atlassian Community :)

This would need indepth troubleshooting. Can you share your cloud site URL?

[George Oakes]

https://ltcpartners.atlassian.net/

[George Oakes]

I think my issue is with the callback URL. I assume this is something that Adobe should be providing (but not sure).

[Shalini Pradhan]

Hello @George Oakes ,

Thank you, a support ticket has been created, engineer will contact you soon, please keep an eye on your email box.

[George Oakes]

Thank you Shalini.

[Kris Klima _K15t_]

Hi @George Oakes and welcome to the Community.

I found this but I presume you (your team) went thru it: https://developer.atlassian.com/cloud/oauth/

I'm gonna request Atlassian help.

A very interesting use case indeed. Are you trying to migrate your docs or just publish?

[George Oakes]

Simply publish. My company - sigh - has both ServiceNow and Atlassian (Conf/Jira), not to mention SharePoint etc etc. RoboHelp allows me to single source publish to all platforms (or to a local Webserver). I'd prefer not to repeat copy/pasting from a text file into the various platforms - and frankly (having used RoboHelp for many years) it's a lot more familiar to me (and flexible). The built-in TinyURL editor in ServiceNow is pretty awful (haven't used Confluence enough).

[Kris Klima _K15t_]

@George Oakes 

I feel your pain. I had to consolidate docs for my previous company, an amalgametion of 5 entities, each with it's own docs - Paligo, 2x Zendesk, 2x Madcap, Google docs... We put it all to Confluence copy/pasting from static HTML sites. That was before Confluence had import HTML feature. It was faster than developing custom import solution for so many sources.

Just for the sake of it, you can try to generate an HTML output from RoboHelp and import it into Confluence.

[George Oakes]

Thanks for the suggestion. I haven't been playing around in Confluence for long enough to check out the Wiki features. I was just hoping (hah!) for something seamless. The ServiceNow integration with RoboHelp seems to be a lot easier... But then it would probably be easier if I knew what I was doing in Confluence. Unfortunately, company is so locked-down and siloed, so permissions across various platforms are an issue. Thankfully, the admin gave me temporary admin privileges in Confluence to play around (up to my poking around ability, because I don't want to break anything) - but even the admins aren't knowledgeable enough to easily fix problems. 

I'll try the HTML import if I can't figure this out in the next few days and see how it goes.

[Kris Klima _K15t_]

Check the thread, though, maybe the Atlassians come up with an idea.

[marc -Collabello--Phase Locked-]

This is hard to debug.

My thinking is that the issue is caused by the RoboHelp app.  I would contact them first.

Additionally, when you create your own OAuth app, there callback urls needed point to your OAuth backend, and not to your Atlassian app.  I think this opens new issues, and I would try the provided RoboHelp OAuth app first.