Projectrak Error in Adding Data Source

[Raisah Dayto]

I am adding jira as my datasource for creating a dashboard.  However, I keep getting "Cannot retrieve status.." or something. I tried adding status in my projects but I still get that error.

[Fede Baronti -Deiser-]

Hi @Raisah Dayto , 

Welcome to the Atlassian Community. 

I'm Fede Baronti, and I work for Deiser (Projectrak Developers).

I have a few questions regarding this issue you are facing and maybe it would be better for us to carry on with communications through a support ticket.

Could you please, enter create a support ticket with us? You can do so right here: 

You can do so right here: https://deiser-apps.atlassian.net/servicedesk/customer/portal/2

Thank you very much for raising this question in the Community, and we will be looking forward to helping you. 

All the best,

Fede.