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Problems between Confluence Cloud and Jira Data Center

mark.klein March 24, 2025

We have Jira Data Center and Confluence Cloud. I have configured the Application Tunnels and verified it is connected on both sides. The Problem is that the connection appears "unreliable". Sometimes it works correctly, and sometimes it does not. Specifically, crom Confluence-Cloud the connection acts like there is nothing found in Jira.

I suspect the problem may be in how our IT department has things set up (specifically possible unreliability wrt how we connect to our Active Directory).

Where might I find logs that could indicate if there a problem connecting?

1 answer

0 votes
John Funk
Community Champion
March 24, 2025

Hi Mark,

What do you mean by unreliable? What are they symptoms? And can you share a little ore about the setup/configuration without divulging any sensitive information? 

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