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Problem with log-in for all our users

Angela Clement October 20, 2025

Hello,

all our users can not login to our confluence site. 

The reply is "Beim Versuch, Deine Login-Informationen zu prüfen, ist ein Fehler aufgetreten".

Can you help us, what we can do?

Regards

Angela

2 answers

2 accepted

4 votes
Answer accepted
Martin Spernjak
Contributor
October 20, 2025

Hi Angela,

It seems that Atlassian is currently experiencing issues with their global login service and other cloud services. For example, they’re unable to route requests to SSO or perform initial email validation.

They are having active incident on their status page.

2 votes
Answer accepted
Tomislav Tobijas
Community Champion
October 20, 2025

On top of what @Martin Spernjak said, I've managed to log in via https://start.atlassian.com/ and then I used app switcher to get to specific Orgs, sites, and apps 👀

As for tracking status, here's a link to Atlassian's status page hub: https://status.atlassian.com/

Angela Clement October 20, 2025

Unfortunatly my browser always redirects me to  https://id.atlassian.com, so I can not move forward.

But thank you very much for posting the status page hub. I will document this outside of our wiki ;-)

Like • Tomislav Tobijas likes this

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