Please Reactivate my Conluence Account.

[Ankit Tiwari]

Dear Atlassian Support Team,
I hope this message finds you well.


I recently discovered that my Atlassian account (java420dev-1766518394076.atlassian.net) was deactivated due to inactivity. Unfortunately, I noticed the notification too late, and I am truly concerned about the potential loss of my data in Jira and Confluence.

I would like to sincerely ask if there is any possibility to restore my account and recover the associated data.
The information stored there is extremely important to me. It includes project documentation, structured notes, and planning materials that I have been carefully building over time. Losing this data would be a significant setback for my work.

I genuinely enjoy using Atlassian products — both Jira and Confluence have been incredibly helpful tools in organizing my workflow and maintaining structured project documentation. I truly appreciate how thoughtfully designed and powerful your platform is. It has made a real difference in how I manage my projects.

I fully understand the inactivity policy and take responsibility for not logging in in time. If there is any recovery window still available, I would be deeply grateful for your assistance in restoring access.
I would very much like to continue using Atlassian services actively going forward.

Thank you in advance for your time and consideration. I truly hope there is still a chance to recover my data.

Kind regards,
Ankit 

[Kai Krause]

Hi,

i send your request to atlassian. They will repsond withjin 2 Business days. 

Br
Kai 

[Anastasiia Dimnych]

Hi @Ankit Tiwari,

Upon checking, I see that the site is currently active on the free plan. As a reminder, cloud products on the site are on a Free plan. Cloud products will be deactivated after 40 days of inactivity and data will be retained 14 days post-deactivation. 

Should you need direct Atlassian support on your license, please raise a ticket via https://support.atlassian.com/contact/#/ 

Best,

Anastasiia

[Tinker Fadoua]

@Ankit Tiwari  It depends if it has been some time since Atlassian sent notifications that your site will be deactivated, unfortunately your data will be lost. If not which I hope they will restore it.

Kai already reached out to Atlassian. Hopefully some good news.

Best,