Password recovery mode is not providing a username

[Bob Hansen]

I'm having trouble obtaining admin access to our server. Our System Administrator is out of the office due to illness and I'm acting as their SysAdmin backup. I'm following the instructions in these two documents to give myself admin permissions.

Restore Passwords To Recover Admin User Rights | Confluence Data Center 10.0 | Atlassian Documentation

Configuring System Properties | Confluence Data Center 10.0 | Atlassian Documentation

I've successfully added this setting to the "Java Options" pane in "Apache Commons Daemon Service Manager"

-Datlassian.recovery.password=<my_password_here>

Upon service restart, I see the Java options setting listed verbatim in the atlassian-confluence.log, which is a good sign. However, when I browse the atlassian-confluence-security.log file, I'm not finding a username. From the docs, it seems that I provide myself a password and Confluence will provide me with a (temporary) admin username. I'm not seeing any reference to "recovery" or "admin username" in the security file. Any idea what I'm doing wrong?

[Trudy Claspill]

Hello @Bob Hansen 

Can you confirm for us the version of your Confluence Data Center?

As noted in the documentation you referenced, if you are using version 8.9.x or earlier the instructions are different.