Page unavailable - has my page been deleted

[shaun clifford]

I am seeing the following when try to access my page. Has my page been deleted?

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

[Brandi Guess]

@shaun clifford  you can contact support by going here. 

https://support.atlassian.com/contact/#/

[Valerie Knapp]

Hi @shaun clifford , thanks for your post.

As @Anthony Morais  explained, if your site has been inactive, you should have received a notification about this - https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Data-retention-period 

If you have missed the window to keep the site active, Atlassian will have to intervene, depending on the timeline, it may still be possible to recover your site. I will flag this post to Atlassian. Someone should reply to you here.

Best wishes

[Anthony Morais]

Hi @shaun clifford Welcome to the Atlassian Community.

Has your site been actively used, or has it been inactive for a long period?

If your site has been inactive for an extended time, it may have been deactivated. In that case, the users listed as Billing Contacts on your site would have received several email notifications warning about the deactivation before it occurred.

If you need assistance, please visit Atlassian Support and open a support ticket.


Hope it helps.

[shaun clifford]

I have recieved notifications in the past regarding inactivity. I always then log in to prevent deletion.

I do not remember seeing the last emails saying it is being deactivated (just checked and I was sent one!). Is there any way I can get this back?

I will open a ticket.

thanks

Shaun

[shaun clifford]

It is just directing me to help pages, is there no one I can actually contact to get help with this?