Page unavailable - has my page been deleted

[shaun clifford]

I am seeing the following when try to access my page. Has my page been deleted?

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

[Jessica]

Hi @shaun clifford 

We understand you would like to get your data back and you are unable to.

Indeed your site was deactivated due to inactivity, and we would advise to navigate on Free sites often, to avoid any issues with deactivation.
You must have also received the email notification about the inactivity period and the deactivation, with the date as well and product mentioned.

Generally, when the data is deleted from a site, its gone for good, and not all cases it is possible to recover it.

Even with that in mind, in a best effort, we have created a support ticket with you to see if we can recover it. 
Please check your email, you should find the support ticket message for "JST-1205357".

Feel free to keep us posted and send any messages for us there! We'll be talking to you soon through the ticket! :)

Cheers,
Jessica

[Brandi Guess]

@shaun clifford  you can contact support by going here. 

https://support.atlassian.com/contact/#/

[Anthony Morais]

Hi @shaun clifford Welcome to the Atlassian Community.

Has your site been actively used, or has it been inactive for a long period?

If your site has been inactive for an extended time, it may have been deactivated. In that case, the users listed as Billing Contacts on your site would have received several email notifications warning about the deactivation before it occurred.

If you need assistance, please visit Atlassian Support and open a support ticket.


Hope it helps.

[shaun clifford]

I have recieved notifications in the past regarding inactivity. I always then log in to prevent deletion.

I do not remember seeing the last emails saying it is being deactivated (just checked and I was sent one!). Is there any way I can get this back?

I will open a ticket.

thanks

Shaun

[shaun clifford]

It is just directing me to help pages, is there no one I can actually contact to get help with this?

[Valerie Knapp]

Hi @shaun clifford , thanks for your post.

As @Anthony Morais  explained, if your site has been inactive, you should have received a notification about this - https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Data-retention-period 

If you have missed the window to keep the site active, Atlassian will have to intervene, depending on the timeline, it may still be possible to recover your site. I will flag this post to Atlassian. Someone should reply to you here.

Best wishes