Page unavailable all of a sudden?

[Stefan Noack]

Dear Confluence Community,

I used a free Confluence Cloud site to store personal documentation about my house.

Recently, when trying to access the site, I receive the following message:

“Your Atlassian Cloud site is currently unavailable. Please check Atlassian Status for known problems. If there are no known problems and your page hasn't appeared again in 5–10 minutes, please contact our support team.”

The URL was saved in my browser favorites, so this is not a typo.

I am still able to log in at admin.atlassian.net, but the Confluence site itself appears to be gone or unavailable.

How is this possible on a free Confluence Cloud plan, and what are the chances of recovering the data that was stored there?

Any guidance would be greatly appreciated.

Thank you in advance.

[Peter_DevSamurai · Accepted solution]

Hi @Stefan Noack , 

In Confluence, sites can be automatically deactivated after about 120 days of inactivity (no logins, edits, or views), and if not reactivated within a grace period (typically another 90 days), they may be permanently deleted with no data recovery. This is Atlassian's policy to manage unused resources, and emails are usually sent beforehand (check your spam/inbox for no-reply@atlassian.com).

Typically, your instance would probably get deleted permanently. But you can attempt re-activations with the below steps:

• Log in to admin.atlassian.com with your Atlassian account > Select your organization/site. If listed as "Inactive" -> click "Reactivate subscription" (under Products). Then try your URL again -> it should restore if not deleted.

• If else, Contact Atlassian Support: 

  If reactivation fails or the site isn't listed (possible deletion), submit a ticket: support.atlassian.com/contact > "My account" > "Deactivated site" > Provide your URL and email. Free plans have limited recovery, but they can confirm status (response in 1-3 days). Data is gone if deleted, and there's no backups for free plan. 

For future note, you can log in at least 1 time per month. :)

You can refer to these documents: 

•  Reactivate subscription
• Reactivate account

Hope everything works out well for you. 

Best regards, 

Peter

[Stefan Noack]

Hello Peter,

I have checked my emails for messages from no-reply@atlassian.com and could not find any. That said, to be completely honest, it is possible that I deleted them together with other informational emails from Atlassian.

Using the reactivate subscription link, I was able to confirm that my subscription was indeed cancelled on December 17. Everything you described matches exactly what happened in my case.

I have now followed your steps to contact Atlassian Support, and I am hoping they will be able to reactivate the site.

Thank you very much for your help. I believe my issue is answered at this point.

Kind regards

Stefan

[Peter_DevSamurai]

I'm sorry to hear that @Stefan Noack , I hope everything works out well in your favor!

Have an amazing week ahead!

Bestest regards, 

Peter

[Marc -Devoteam-]

Hi @Stefan Noack 

Don't use a favorites if this is to a specific location in the site.

Can you login via https://<your-stie-name>.atlassian.net

If you go to the billing section in administration and see the Confluence product, is it still active

When was the last time you accessed Confluence, free tier instances will be deactivated after 60 days of inactivity.

If this is the case, you will have been sent notifications on this.

[Stefan Noack]

Thank you, Marc, for your quick reply.

I have tried accessing the plain site URL (without any additional path) and also tested it in a different browser, but without success.

As I am using the Free plan, I do not see a billing section in my admin view. Under admin.atlassian.com, I only see the following options:

Profile and visibility

Email

Security

Privacy

Account preferences

Connected apps

Link preferences

Product settings

It does not appear that Confluence is still present or associated with my account.

While it is possible that I did not log in for more than 60 days, this has never caused an issue in the past, which is why this behavior is surprising to me.