PLEASE HELP: Can't access my Confluence pages

[Dan Zhang]

I can't access my Confluence page now because I lost access to the email I registered with Atlassian as the Confluence administrator. Unfortunately I didn't designate another admin for this account. I have been able to log in without an issue before. After clearing the browser cache, the system prompted me to check my email for the verification code. However, I no longer have access to the email.

Here is the confluence site:

https://oasistech.atlassian.net/

Here is the email that I used to access the account:

dzhang8@gmu.edu

I have been an adjunct professor teaching at George Mason University. Since I'm not teaching any more, the University deactivate my email account. 

It's a strange feeling that I have to ask help here instead of getting help from Atlassian Support directly. Hopefully some kind Atlassian employees can help me resolve a simple issue like this.

Thank you in advance.  

[Trudy Claspill]

Hello @Dan Zhang

Welcome to the Atlassian community. 

Given that this is about ownership of a subscription this falls under the category of Licensing issues.

As such, you can request assistance from the Billing, Licensing, Pricing Support team at Atlassian by completing and submitting the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Here we are (mostly) a user community so the above option is your best bet for contacting Atlassian directly.

On a side note where did you find information about emailing cloud-support-temp@atlassian.com ? I don't think that is any sort of current email account for getting assistance from Atlassian, but I could be wrong.

Good Luck!

[Dan Zhang]

Thank you Trudy! Your advice is very helpful. I've used the link to submit a request. Hopefully I can hear back from them shortly.

On a separate note, It's a shame that I can't talk to the support or open a ticket directly for an issue like this. With everything moving to the AI direction, a counter-move to more human interaction might help the company survive. Just a thought.

[Dan Zhang]

By the way, I tried to send an email to cloud-support-temp@atlassian.com but it automatically responded back saying that this mailbox is not being monitored right  now.

What's wrong with this company?

[Kris Klima _K15t_]

Hi @Dan Zhang 

I'm not familiar with your university's setup in their Atlassian orgnization. Having said that...

I was an organization (a unit of Atlassian products that belongs to a single business entitity) and Confluence admin in my previous company. After I left, the company deactivated my account. The email still exist but not as an account registered with the Atlassian organization. 

If the issue is that the university was left without a Confluence admin, it is up to them to deal with the situation. Unless Confluence was the only Atlassian product your university used, then there must be an admin of another product (Jira, Trello...). Chances are there is an organization admin who should, by default, be a Confluence admin.

If you want to solve the issue yourself, try to use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.” or other option that feels right.

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

My personal note... If the current issue impacts University, I would advise you to work with the University directly to rectify the situation. I'm not sure Atlassian would be able to restore your account on their customer site unless. 

[Trudy Claspill]

@Kris Klima _K15t_ 

The way I read it the author used his university supplied email when setting up his own personal Atlassian subscriptions. And the issue is he can't access he's personal subscription since their university email was deactivated.

[Kris Klima _K15t_]

@Trudy Claspill 

Hm... that may be the case. But the author also wrote "I can't access my Confluence page now because I lost access to the email I registered with Atlassian as the Confluence administrator. Unfortunately I didn't designate another admin for this account."

It's possible that there are several related issues.