Only the main article is visible after opening the page

[Michalina Gąsienica-Laskowy]

Hi! I have a problem that's been troubling me for quite a few months already. Whenever I open a confluence page, I get a proper view (with a searchbar, the article, the hierarchy on the left etc.)

However, even though all the elements are visible, clicking on intractable elements doesn't work (I can go to a different page, but the "..." doesn't show anything, the share button doesn't do anything, pressing Enter after typing something in search doesn't work.)

After a few seconds the page refreshes on its own and after that only the main article is visible. I'm able to use the search, but I can't do anything else as there's no buttons

Not being able to make new pages, duplicate them, change their hierarchy etc. has been troubling me for a while so I'm asking for help if there's anything I can do about this. I'm using Firefox, but the same behavior occurs on Edge. There are two errors I'm getting in the console:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://xp.atlassian.com/v1/rgstr?k=client-V619XLt8GsSV0HU.... (Reason: CORS request did not succeed). Status code: (null).

ERROR [Statsig] A networking error occurred during POST request to https://xp.atlassian.com/v1/rgstr?k=client-V619XLt8GsSV0HU.... TypeError: NetworkError when attempting to fetch resource. TypeError: NetworkError when attempting to fetch resource.

[Laura Campbell]

Hi @Michalina Gąsienica-Laskowy ,

My first thought was the try de-activating any browser plugins you have, but if you say the same thing is happening on Firefox and Edge I'm not so confident in my suggestion. But perhaps try deactivating all plugins and try again?

Next, have you asked colleagues or other users of your Confluence instance if they are facing the same problems? You mention that after a few seconds the pages refreshes on its own, and this makes me wonder if there is some app or configuration set up in Confluence that triggers that. Have you asked your Confluence admin about this?

Hopefully some other Community users will also jump in with ideas.