On trying to load confluence page, I get the error as the connection was reset

[Sanjay_L_B]

My system restarted and I tried to load the confluence URL which was working sometime ago.

Now I started the confluence service from /bin/ folder and even after that my confluence page fails to load. Please help understand the problem.

Thank you

Sanjay

[Diego]

Hello there Sanjay!
You could start by checking a few things in your instance:

1- Shutdown Confluence
    - Make sure that the process is not running
    - You can check that with ps -aux | grep confluence in Linux and via the Process manager in Windows
2- Check permissions for <confluence-home>
    - The user running Confluence must have *full read/write/execute permission on this folder
    - You can use the following commands to set this. Keep in mind that the user confluence here is just a placeholder, you must use the user that exists in your system
    - sudo chown -R confluence:confluence /path/to/<confluence-home>
    - chmod -R u=rwx,g=rx,o=rx /path/to/<confluence-home>
3- Check permissions for <confluence-install>
    - The user running Confluence must have *full read/write/execute permission on this folder
    - You can use the following commands to set this. Keep in mind that the user confluence here is just a placeholder, you must use the user that exists in your system
    - sudo chown -R confluence:confluence /path/to/<confluence-install>
    - chmod -R u=rwx,g=rx,o=rx /path/to/<confluence-install>
4- Start Confluence

Also, could you share with us a little bit more information about the error that you are facing? Would it be possible for you post a screenshot here? Be careful to not disclose any sensitive information about your instance in this screenshot.

[Sanjay_L_B]

Hello Diego,

Thank you. I tried the steps you provided, the folders had root permissions and I however converted it to confluence user as suggested. I could not see the page loading even after these steps. Here is a screenshot of the UI . Please see as this used to work a few days back. It has not been up since the system was restarted. Let know.