Old email with qualifications

[O_Brien_ Pat]

My company changed my email account. Now I can only log in with the new one and all my qualifications are on my old one. How do I link both so I can see my certs etc

[Barbara Szczesniak]

@O_Brien_ Pat Welcome to the Atlassian community.

It may be that you need to link the accounts. See this post and let us know if it works or you have further questions: https://community.atlassian.com/forums/Community-Announcements-articles/Manage-your-Atlassian-Community-profile/ba-p/2958563 

[Florian Bonniec]

Hi @O_Brien_ Pat 

It's because Atlassian use email as user identifier. In your case it created a new account. Update the Atlassian account email depends on the way users are managed on your Cloud instance.

https://support.atlassian.com/atlassian-cloud/kb/change-atlassian-account-email-addresses/

Regards

[O_Brien_ Pat]

So I had an account and it looks like it created a new account when my email address was changed. But now I can't access my old account. Is that it, do you think? My old account is inaccessible now and my qualifications are gone?? There's no way of contacting Atlassian to investigate this? Thanks for your help

[Florian Bonniec]

I do not know what you mean by qualifications but I think a new account has been created so you no longer have access to your previous content. I think Confluence admins on your side can find this content and share it with you. Also depending on how the accounts are managed in your company they may be able to just rename your old account (eg: kb shared above).

 At this stage, you should reach out to your org admins for this. 

Regards

[O_Brien_ Pat]

It was an Atlassian University Badge for Confluence Fundamentals.  Looks like I can't retrieve it, not great considering how many times companies change their email address. Ah well

[Florian Bonniec]

Oh I see, you can try to raise a request to Atlassian support for this Atlassian Support. Ask them if there is a way to update your previous account with the new email, so you may be able to get back associated content.