Not recieving the email for reset password

[Rick]

One member of my organization cannot reset your password because  not receive the email notificacion.

Can you help me, pllease?.

[Shannon S]

Hi @GEA_Code,

Welcome to Atlassian Community. It's nice to have you join us!

I searched our bounce logs for your organization's email domain, and I see yesterday, we tried to email a user multiple times and received the following error:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

Your email server may be rejecting our messages. Check with your email server admin, and then have the user try to reset their password again. If they're unsuccessful, please have your site admin raise a ticket with the support team:

https://support.atlassian.com/contact

If you have any trouble doing that, please let me know.

Take care,

Shannon | Atlassian Cloud Support

[Alex Koxaras -Relational-]

Hi @GEA_Code and welcome to the community,

I've escalated this to Atlassian, and someone will come to check if that person's email is bounced from Atlassian. Out of curiosity, did that user check their spam folder?