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Not receiving verification codes from Atlassian

Michael Höse
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August 6, 2025

For some time now we are not receiving any emails from *@atlassian.com (e.g. login codes or password reset). Nothing is reaching our mail server - not even in spam, junk, or quarantine - so it seems like nothing is sent at all.

We’ve verified that our domain is not blocking mails from atlassian.com.
- In the Microsoft Exchange Admin Center and in the message flow tracker, nothing has arrived at all from atlassian.

As mentioned in previous topics, a ticket should be sent to the Support for review.
However, after entering the organization address, I am only directed to the Atlassian Community and the How-To Guides. The same goes for the chatbot. I assume this is because of the free plan.

Is there anything that can help us here?

Kind regards and many thanks in advance

1 answer

1 accepted

2 votes
Answer accepted
Marc - Devoteam
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August 6, 2025

HI @Michael Höse 

Welcome to the community.

Do a simple test, doe it arrive when using a non company mailbox, like a personal mailbox?

Do you get the email?

Michael Höse
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 6, 2025

Thanks, this seems to be the problem - something must have changed. Mails within the same organization continue to arrive, I will have this checked.

Michael Höse
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 6, 2025

Thanks Marc! the problem has been solved 👍

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