Not receiving Verification codes

[Kristen Sala]

Hello. I'm not receiving Verification codes to my email anymore. Is it possible my email is in a suppression list?

Thank you.

[Kévin Jany]

Hello @Kristen Sala ! Did you check your spams or tash ? 

The verification codes are for Confluence only or other apps ?

[Kristen Sala]

Checked everywhere.

Just overall(any app) when I try to log in to Atlassian products.

[Kristen Sala]

I've been having this problem for a while now. Didn't think much of it because I was working on another project, but it is a problem now.

[Kévin Jany]

Do a simple test, doe it arrive when using a non company mailbox, like a personal mailbox?

Do you get the email?

[Kristen Sala]

Yes it did, without any delay

[Kévin Jany]

Do other people in your company have the same problem, or is it just you?

[Kristen Sala]

Others seem the have the same problem.

[Kévin Jany]

Alright, I think in this case it’s better to contact the person in charge of IT and explain the problem to them. It might be an issue with the mail reception configuration, perhaps something has changed.