Not able to log in Confluence account

[Ashlesha Gore]

This is the screenshot of the problem I am facing. Please help. TIA

[Marc -Devoteam- · Accepted solution]

Hi @Ashlesha Gore 

When is the last time you have used to Confluence instance and is this a free instance?

Are you the org admin of the instance and can you access the admin section of the instance on admin.atlassian.com?

Otherwise reach out to the instance admin or your IT department if this is a company site.

If you can't reach out to an admin or otherwise raise a support request via, Atlassian Support (you need to be an admin to raise a request)

[Hana Kučerová · Accepted solution]

Hi @Ashlesha Gore ,

unfortunately there's not much, what can be done. If the problem persists, please contact the Atlassian support.

Or are you on a Free plan, which means you cannot create support requests?

[Ashlesha Gore]

Thanks Hana and Marc. I have contacted IT dept as this is a company site and I am not an admin. Many thanks for your support.