Not able to create inline comments

[Pauline Monroy]

I have used this feature before on a different child page (lets call it page 2) of the same parent and it works. But on my particular page it doesn't (lets call this one page 1). I checked my profile settings and of course, it all set right. (Show option is selected)

On page 2 - i am able to create comments inside a macro, inside a table and external text.
On page 1 - Cannot add a comment on anything

[Shannon S]

Hello Kirti,

Thank you for contacting us about this. Let's try to get to the bottom of this.

Could you confirm if on page 1, are there any emoji being used on the page? Any special macros that exist there and not on page 2? Or is there anything else you can tell me about the difference between the two pages?

Regards,

Shannon

[Pauline Monroy]

Hello @Shannon S ! Thank you for helping out!

Firstly, here's what similar between both pages:

• Both pages have content inside tables nested inside Panel macros. 
• Both have a high number of images in them
• No special emoji has been used

When their structures were the same, inline comments used to work for both pages. 

For differences:

• The tables on Page 1 - were changed to be of fixed width. 
• Page 1 was created from a custom-template. Page was created from a global template that was modified. But as I mentioned, until I made the aforementioned change, I could still add comments. 

[Shannon S]

Hi Kirti,

Thank you for sharing those details. Upon investigation, I realized that you also raised a ticket with Support, and they were able to help you clear your cache. By doing so, your issue is now resolved.

Can you please confirm this is the case? 

I also noticed you had asked Suren how to clear the cache on your own, but he must not have seen that question. It's only possible for the Cloud Support Team to clear your cache, because they have access to your instance as a Server Admin. You need to be a Server Admin in order to do so. Next time you need your cache cleaned, you can reach out to the support team as you did earlier.

I hope that helps, but do let me know if you have any questions!

Regards,

Shannon