Not Able to Login after Confluence version upgrade

[gaurav_kaushik]

We have upgraded to 7.4.6 version for Confluence after which no user is not able to login into the Confluence have followed the instructions at this thread
https://confluence.atlassian.com/confkb/no-users-are-able-to-log-into-confluence-after-an-upgrade-840699439.html

the deployment type is a standalone server.
no luck...

[Daniel Ebers]

Hi @gaurav_kaushik

welcome to the Atlassian Community!

This one will be hard to pinpoint from Community - as we do not have access to your server.
Is there anything visible from logs?

How is authentication done (locally, Crowd, Active Directory, LDAP, ...)?

Regards,
Daniel

[gaurav_kaushik]

Hi Daniel,
No there are no logs that can pinpoint the exact issue.
Authentication uses local DB.

[Daniel Ebers]

Then it is very hard to say something specific. There is some troubleshooting documentation but it will be tricky even for you to diagnose it when there is nothing in logs and you do not know where to start looking at.

Please try to enable User Management Debug Logging

Enabling User Management Logging

See Configuring Logging for instructions on configuring logging levels. In this case, you'll want to set DEBUG level logging for the following packages under Confluence Admin>>Logging and Profiling:

com.atlassian.user
com.atlassian.confluence.user

This is taken from this page which also could help you further:
https://confluence.atlassian.com/confkb/user-management-and-login-issues-troubleshooting-180847174.html