Dear community,
I have been trying for a week to raise support with Atlassian Support.
We have a cloud premium subscription.
However, I only receive an unspecific error message ("Something went wrong, try again").
Is anyone else seeing this issue? Can anyone give me a hint for a solution?
I tried to raise a request by sending an e-Mail to the cloud premium notification address, but this is rejected.
Kind regards from Germany
William
Hey @William Glover ,
I'm not experiencing this myself and have been raising tickets over the past few days.
Have you tried it on a different browser/network/device? Maybe your browser is blocking something.
i'll see if we can engage an Atlassian engineer here as well to see if they can confirm any ongoing issue.
Hey @Dirk Ronsmans
I tried it again just now using a different browser, and voila, it worked :)
Seems like the issue is either fixed or more likely that the problem is on my end somewhere. I will investigate further.
Thank you for your assistance and input
Kind regards from Germany
William
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Hi William,
Sorry to hear about this problem. I see that you recently create a support case (today). Perhaps the source of the problem has already been resolved.
However I have reached out to my internal support team to better understand why you might have been receiving this error.
Andy
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