New User can't login

[Tschela]

A complete new user with permission to Confluence and Jira always gets the following message:

"Your account has been deactivated.

Your organization has deactivated your account."

I don't understand why.

Neither Google nor E-Mail login is possible.

[Tschela]

I got the info that our company once already had a different account. where the user with this email address might have been deaktivated. but is this influencing the new company account?

[Tschela]

We have no Active Directory.

The new user has the default groups "confluence-users" and "jira-software-users".

I assume the user is active because I can just click "deactivate" or "delete".

Both Jira and Confluence are ticked.

But the user is in the "inactive" list. I guess because a login was not yet possible.

[Thomas B]

Hi - the first two things that come to mind:

1. If you run Atlassian Users from Active Directory, the user may be deactivated in your organizations Active Directory OR:
2. Go to JIRA ADMINISTRATION > User management and find the user that is having issues. Click 'Edit' and make sure the 'Active' checkbox is selected.

Hope this is helpful!