Need guidance in building a ticket system

[Cindra Millar]

My team needs a way to raise tickets for issues, create tasks and projects depending on the level of effort of the entered ticket. We also need a way to report out to management using dashboards. 

Just need your advice omegle, if Confluence could be configured to achieve these tasks  and whether I should recommend to Management.

Thanks

[Cindra Millar]

Thanks for your guidance. You helped me alot.

[Kishan Sharma]

Glad to help @Cindra Millar If my answer was helpful, please accept the answer so that it will other members having similar query. :)

[Kishan Sharma]

Welcome to the Atlassian Community @Cindra Millar 

If you want customers to raise issues which can then be handled by your support teams, you should rather choose Jira Service Management

You can use Confluence for creating KB articles/collaboration and connect it to your Jira Service Management project if required.