My site saiitsystems.atlassian.net seems to deactivate. I was away due to some personal emergency

[Arun Sheshadri Badri]

saiitsystems.atlassian.net seems to be deactivated. Is there anyway to recover it. I was away due to personal emergency and I got a lot of data stored in it and I really appreciate if anyone can help to recover it

[Trudy Claspill]

Hello @Arun Sheshadri Badri 

Welcome to the Atlassian community.

Here we are a user community with no direct access to your account or subscriptions, so we cannot reactivate the site for you. But we can provide you with helpful information.

If you subscription has been deactivated for 14 days or longer, it is unlikely that you data is recoverable.

Atlassian retains the data for a very short period of time after deactivation. Depending on when you received that message your data may have already been permanently deleted.

To attempt to reactivate the subscription follow the guidance here:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If you have any questions or issues with reactivating the subscription you can reach out to the Billing, Licensing, Pricing Support Team through the following page.

atlassian.com/company/contact/purchasing-licensing