My phone is unable to receive the 2FA dynamic password and thus cannot log in.

[Brian Zhang]

My Confluence has enabled 2FA. However, I changed my phone and reinstalled the authenticator, but I couldn't initialize the app because I couldn't log in to Confluence anymore. It's stuck in a deadlock. I'm using a personal account. How can I solve this problem? This is my secondary account. Please help me urgently.

[Tomislav Tobijas]

Hi @Brian Zhang ,

When you get prompted for your 2FA code at login, do you see something like Can't use your phone? Then, there should be something like Can't find your recovery key? 

Additional troubleshooting steps can be found here: Troubleshooting two-step verification 

Hope this helps.

Cheers,
Tobi