My folder is deleted from the KYC space and I cant retrieve it

[Shelinder Kaur Jai Devinder Singh]

Hi, please help to recover back my folder which was accidentaly deleted from this space https://transferwise.atlassian.net/wiki/spaces/KGB/overview
Under the folder https://transferwise.atlassian.net/wiki/spaces/KGB/folder/4113036734?atlOrigin=eyJpIjoiNWIyNDJhYWM5ZDBhNDliN2I1YTZiMzI5NDJmMjZiNWEiLCJwIjoiYyJ9

My folder was in this space:
https://transferwise.atlassian.net/wiki/spaces/KGB/folder/4113273962?atlOrigin=eyJpIjoiODVmZmUyMWIwMzcwNDk4MzgyODU4MjM5N2IzOWZiMDciLCJwIjoiYyJ9

Its not in the trash too.

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hey @Shelinder Kaur Jai Devinder Singh ,

in addition to @Akash Singh answer, please check with Site Admin that there are no third part apps (like "Auto Purge Trash") that automatically delete contents in trash after a while.

Hope this helps,
Fabio

[Shelinder Kaur Jai Devinder Singh]

Thank you Fabio. Will check with them.

[Akash Singh · Accepted solution]

@Shelinder Kaur Jai Devinder Singh If your Confluence content is not available in the Space Trash, this may indicate that it was permanently deleted. Unfortunately, there is no way to recover delete content, please see the article below for more information.

Delete, restore, or purge a content item 

[Shelinder Kaur Jai Devinder Singh]

But I did not even purge the items. Can it still be permanently deleted?

[Akash Singh]

Deleted content is not automatically purged from the trash. However, Space Admins do have the ability to manually clear the trash. I’d recommend checking with your Space or Product Admin to confirm whether the trash was purged in your space.

[Shelinder Kaur Jai Devinder Singh]

sure will do. Thank you.