My Spaces Confluence Disappear

[Bambang Handoko]

My Spaces Confluence Disappear in free plan. Why?
there's my precious document there.
Can I restore it to backup it somewhere else

[Kris Klima _K15t_]

Hi @Bambang Handoko 

Can you access your Confluence and only can't find a couple of spaces?

Or is it that you can't access your site at all?

You say that you have a free plan but you tagged your question with 'premium'.

Those plans differ in terms of support and access policies (among other things).

With the free plan, you need to log in on regular basis and conduct some activity as idle free sites are deleted after about 120 days. Atlassian does send emails prompting you to log in after about 90 days.

https://community.atlassian.com/forums/Confluence-questions/How-often-do-you-need-to-use-Confluence-Service-Management/qaq-p/1787762

[Bambang Handoko]

cant find my precious spaces there 4 spaces before on free plan. How can I get back?

[Trudy Claspill]

Hello @Bambang Handoko 

What happens when you login to Confluence? Do you get an error or are you able to login?

When was the last time you were able to access the Species?

Are you the owner and administrator of the Confluence subscription?

[Bambang Handoko]

yes offcourse, I m the owner all my spaces gone. You know gone? I want it back? why you confuse? can youncheck it?

[Trudy Claspill]

We cannot check your site. We are a user community. We are not Atlassian Technical Support. We have no access to your information.

We can offer you advice based on the answers you provide to our questions.

What do you see when you try to access your Confluence subscription?

When was the last time you successfully accessed those Spaces?

If you want to work with Atlassian support and you are paying for your subscription then you can open a support case at https://support.atlassian.com/contact/#/

[David Miller]

Your spaces disappeared because the Confluence Free Plan has a space limit (typically 10). If you created more, the oldest ones become hidden/archived.

Steps To Fix:

1. Check Archive: Go to Space Settings → View all spaces → Archived Spaces. Your spaces are likely listed there.

2. Restore Access: To restore access, you must delete unnecessary spaces to drop below the 10-space limit, or upgrade your plan to Premium.

3. Backup: On the Free plan, you must export the space manually to a static HTML or PDF format for backup.

[Bambang Handoko]

nothing spaces there

[Trudy Claspill]

@David Miller 

Your answer is wrong. There is not a limit on the number of Spaces you can create in the Confluence Free plan. Refer to

https://www.atlassian.com/software/confluence/pricing