My Entire DnD campaign that I built with a friend is gone?

[Sarah Gallagher]

My friend and I were working together on a DnD campaign called Eventide. We were both Admins, and had all of our documentation on confluence sharing the different tabs and aspects. It's now all disappeared and Confluence is acting as if I'm a new user. There are small artifacts that show that the campaign once existed but we are both super irritated that it seems Confluence deleted the whole thing?? Does someone know why that is or how we could get it back?

[Brant Schroeder]

@Sarah Gallagher One other item to check.  If you are using the Chrome browser it will log you in using the account you are logged into the browser with even if you login using your other account.  Try using a different browser with your Atlassian account and see if your confluence information is there.

[Kris Klima _K15t_]

@Sarah Gallagher 

Just reiterating what @Brant Schroeder said because the exact same thing happened to me. 

I somehow signed in with my Google account - the gmail address was the same as the one on my 'normal' Atlassian account.

I was still the sole user but could not do some admin stuff over spaces I created with my regular account.

So I first removed Atlassian from my Google Account, then contacted Atlassian Support to sort out the things on that end. And they did.

[Tomislav Tobijas]

Ugh... bummer @Sarah Gallagher 

Definitelly try out what Brant and Peter suggested. I mean, there are data retention policies for Free sites (as stated in the official article), but if the site was active recently, that should not be the case.

Hope you'll manage to get to your campaigns!! 
Btw, I would love to see how you've structured this (if you can share). I've got a lot of friends who are really into DnD 🎲

[Peter_DevSamurai]

Hi @Sarah Gallagher .

I'm sorry to hear that. Usually, if things disappear it would result in you've not been using this instance. But on Confluence Cloud Free, content is not automatically deleted just because  it’s been inactive. There isn’t an “inactivity timeout” that wipes spaces or pages on the free plan. So it's usually one of these reasons:

1) You’re in a different site (Cloud instance) or account

• Confluence Cloud lets you be a member of multiple sites (e.g. yourteam.atlassian.net, company.atlassian.net).

• If you sign in with a different email/Atlassian account, Confluence will behave like you’re a brand‑new user and you won’t see your old spaces.

• Double‑check:

  • The URL in the browser (is it the same .atlassian.net as before?).

  • That you’re logged in with the same email/account you originally used.

2) Permissions or space visibility changed

• On the Free plan, permissions are very open, but if you previously had Standard/Premium and then downgraded to Free, old restrictions/permissions are kept.

• If your campaign lived in a space and your current account no longer has view permission for that space, it will look like it’s gone.

• Atlassian’s doc about Free plan permissions (and what happens when changing plans) is here: Adjust permissions before downgrading to Confluence Free. 

3) The space/pages were deleted or moved

• If someone with access cleaned up or reorganized content, your pages might have been:

  • Moved under a different parent (harder to find via normal navigation).

  • Deleted and now live in the space’s trash (where a space admin can restore them).

• On Free, anyone with access can generally add/edit content, so accidental deletions are possible.

So for right now, you can use try:

1. Use global search

   • In Confluence, use the search bar and search for:

     • Eventide

     • Any distinctive page titles, NPC names, or terms you know were on the pages.

   • If search finds anything from that campaign, open it and look at:

     • The breadcrumbs at the top (to see which space it’s in).

     • The space name and settings (you might only be seeing fragments because most pages were moved or deleted).

2. Check space list and trash

• • Go to Spaces → View all spaces and look for any space that might be your campaign.

  • Open each candidate space and check:

    • The sidebar (content tree).

    • The space trash (to see if the campaign pages were deleted but are still recoverable).

• On Free, space permissions aren’t customizable in the same way, but if you previously had a paid plan, an admin might need to recover access or adjust things (see: https://support.atlassian.com/confluence-cloud/docs/what-are-space-permissions/).

I hope everything works out well for you!

Best regards, 

Peter Tran