My Confluence Server Suddenly Goes back to Setup Interface After Restart

[Burnz Barbosa]

Hi,

My confluence has been up for quite sometime i have many docs added already but when i rebooted the server it appears to show the setup interface where in i have to add the database information and credentials. 

Please help to resolve this issue.

Sample Cause of report below:

Cause

com.atlassian.cache.CacheException: java.lang.IllegalStateException: The com.atlassian.confluence.util.velocity.ConfluenceVelocityResourceCache Cache is not alive (STATUS_SHUTDOWN)
    at com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:117)

caused by: java.lang.IllegalStateException: The com.atlassian.confluence.util.velocity.ConfluenceVelocityResourceCache Cache is not alive (STATUS_SHUTDOWN)
    at net.sf.ehcache.Cache$CacheStatus.checkAlive(Cache.java:4108)

Thank you!

Bernard

[Nic Brough -Adaptavist-]

The cache messages are usually errors falling out as a result of other problems.

Your system will go into a setup cycle if the database connection has been damaged or has stopped working.  You'll need to check what database settings are in the configuration XML file in Confluence's home (data) directory, and that the database is up and serving there.