Missing space

[Jim Murphy]

Hey Confluence Community,

I know this is a common question and I have researched the Q&A and tried the solutions. In Confluence Cloud, I recently created a bunch of new Confluence spaces tied to Jira projects. But that seems to have killed the main space for my account.

https://dealstampede.atlassian.net/wiki/spaces/DEALSTAMPE/pages/3407873/Server+Topology (there is nothing sensitive there)

I don't see it in the trash, and I am an admin, so I see everything. So I am pretty sure it's not a permissions issue.

I cannot find this DEALSTAMPE space anywhere.

Do you all have any suggestions?

Thanks,

Jim

[Kris Dewachter]

Hi @Jim Murphy ,

Being an admin, doesn't automatically grant you the permissions to see the content of any space.

Can you navigate to the Confluence settings, and then select 'Space Permissions'. Is the DEALSTAMPE space listed there ? If so, you can use the 'manage permissions' link to check the permissions. 

Best regards,

Kris

[Jim Murphy]

hey Kris,

Unfortunately, the space is not listed there.

It's like it was the default space and once I created a new space, the default space disappeared.

I am going to see what the cloud support team says.

Thanks for responding. 

Jim

[Sushant Verma]

Hi @Jim Murphy 

Welcome to the community!

If you're a site admin I would check out your Space Permissions in Confluence Admin settings and see if you can find the spaces listed there.

https://YOUR-DOMAIN.atlassian.net/wiki/admin/permissions/viewdefaultspacepermissions.action

It may be that somehow the permissions were changed, and you don't have access to view the space. For that, you can review the following:

• Manage and Recover Space Permissions

If you still have issues, I would recommend reaching out to the Cloud Support team. They can obtain your Cloud URL, and have a look directly at your instance and database to see if the space still exists.

Regards,
Sushant Verma

[Jim Murphy]

Hi Sushant,

So the problem is two-fold.

1) I am on the free plan for now, so I cannot modify space permissions

2) I don't even see the space in the list of spaces.

So I will reach out to the cloud support team.

Thanks!

Jim