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Migration - stuck in "Review all Email Domains"

Greg Grimes
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March 19, 2026

I'm stuck. Am trying to move a small Confluence Server install to cloud using the Migration Assistant. In the "Review all email domains" step, apparently my server installation has all sorts of email domains in it, other than the one for my company. I set all the 75-80 other domains as "Not trusted," and just mine as "Trusted," but can't proceed from that point. 

What am I doing wrong?

 

1 answer

1 vote
Trudy Claspill
Community Champion
March 19, 2026

Hello @Greg Grimes 

Welcome to the Atlassian community.

All detected domains must be marked as Trusted in order for the migration to proceed, as specified in the Migration Assistant documentation.

https://support.atlassian.com/migration/docs/review-users-to-trust-email-domains/

Screenshot 2026-03-19 at 2.07.16 PM.png

As stated above, that document also has guidance on how to remove untrusted domains from the list.

Take a look and let us know if you have additional questions.

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