Lost my free access and cannot recover my data.

[Thomas Bekhor]

I am using the free Confluence plan for both personal and professional data. Recently, my access was unexpectedly cut off, and I am no longer able to retrieve any of my content.

This data is extremely important, and I need assistance in recovering access to my space. I attempted to upgrade and pay for a month to restore access, but even the payment had technical problems

I would love to get help on regaining access or guide me on the correct process to restore my account.

Thank you in advance for your support.

Best regards,

[Trudy Claspill]

Hello @Thomas Bekhor 

Welcome to the Atlassian community.

Prior to your recent attempt to access the data, when was the last time that you accessed it?

Atlassian reserves the right to deactivate Free subscriptions due to inactivity. Typically the inactivity period is 120 consecutive days of not accessing the instance.

As an instance approaches that limit email messages will be set to the Organization Admin and Site Admins warning them of the lack of activity and potential for deactivation.

An email will also be sent to the same individuals when the subscription is actually deactivated.

If you are the Organization and/or Site Admin you should've received those emails. Check your spam/junk email folders.

After deactivation there is a short window of opportunity to reactivate the subscription. If you are within that window you should be able to follow the guidance here to reactivate your subscription:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If that window has expired then your data would've been deleted and would no longer be recoverable.

The above all applies if your subscription was free and deactivated due to inactivity. If the subscription got updated to Standard or Premium and was deactivated due to a failure in the payment process, that also should've generated emails to the individual(s) listed as Billing Contact/Billing Admin.

As a user community we can't do anything directly to help you. But you could reach out to Atlassian Licensing/Billing/Purchasing support to get additional support. Complete the form at this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/