Lost access to Confluence

[pemami-fv]

Hello,

I never received an email (as far as I can tell) about my Confluence instance being terminated and I would like to know if it is possible to get it back?

Thanks in advance

[Nikola Perisic · Accepted solution]

Welcome @pemami-fv 

You can refer to this article: https://community.atlassian.com/forums/Confluence-questions/Why-was-my-free-Confluence-site-deactivated-and-when-reactivated/qaq-p/2737084

When you are not active more than 120 days on free Confluence site, your site will be deactivated.

[pemami-fv]

Looks like the data is lost at this point which is a shame. Thanks for pointing me in the right direction.

[Nikola Perisic]

Data won't be lost, it is just temporarily disabled. Like @Jack Brickey mentioned, Atlassian support engineer will be contacting you shortly to restore your site. 

[Jack Brickey]

Hi @pemami-fv , I have flagged your post for review. You might also go to Atlassian Support and select Billing payments for assistance.

[Shalini Pradhan]

Hello @pemami-fv ,

Good day! Welcome to Atlassian Community :)

Can you share with us the cloud site URL where Confluence is located for us to check ?

[Juan Ramón García López]

Hello,

Unfortunately, the same thing has just happened to me. Today I logged in and found my workspace completely empty, as if I had never used it before.

Would it be possible to recover the documents I had stored there?

Thank you for your time and assistance.

Best regards,

[Anastasiia Dimnych]

Hi @Juan Ramón García López,

I am so sorry to hear you’re having trouble accessing your data. I know how important this information is to your team, and I want to help you get some clarity on what’s happening.

Because this involves your specific account, site history, and communications involving private data, we need to move this to a secure environment where our Customer Advocate team can investigate.

Please take these steps now:

• Create a ticket with our Customer Advocate team through the Atlassian Support Portal

• Select Other and skip the Provide the related URL, SEN, EN or invoice number (if applicable) if you don’t have this information

• Describe your request and add a link to this Forum post

A note on our Free plan policy:
To ensure we’re providing the best experience for active teams, Atlassian has a policy for deactivated sites, see more details here.

• We typically send several email warnings to the site administrators before this happens.

• Once a site is deleted due to inactivity, the data is generally not recoverable.

However, our Customer Advocates can look into your specific account to see if the site was deactivated for a different reason or if there is any path forward for recovery. Please reach out to them via the link above so they can give you a definitive answer based on your site’s history.

Best,

Anastasiia